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Thursday, September 22, 2011

MTS offers bonus to customer care exec for convincing subscribers recharge more

I am using MTS mobile since June 2009 and MTS Mblaze dongle (EVDO wireless broadband) since July 2010. MTS at Kolkata as well as in WB is going great. I don't have complain for MTS network.

I use around 120 bucks per month on MTS mobile - which includes daily Re 1 rental for 100 sms per day to any number in India. It is more than MTS's ARPU. So I am high ARPU customer!

But I seldom recharge my MBlaze connection. I just keep it alive by fulfilling their 6 month condition of minimum recharge of 200 bucks. Only plan of MBlaze that I like is Rs 295 for 10 GiB at weekends for 30 days.

Recently I got two calls from MTS asking or pushing me to recharge more.

I go the 1st call from MTS, the person on the other side is certainly an asshole. He started the convo like this: Hello Sir, I am from MTS. Why don't you like to have caller tunes services?
WTF is this! It is my opinion to take these fucking bullshit VASs and who the hell are you I should explain to?!
Whatever I told him just these things more politely and he was sounded like messed up and said: Ok Sir! and  put the phone down! :)

I often get sms and calls from MTS's MBlaze section. They call me for changing my prepaid account to postpaid ones or informing me to send home services of MBlaze recharges (= they push me for recharge soon). But this time a Sumit called me and asked: Sir, when will you recharge your mblaze account. I told him that I want more data usage at cheaper price & validity can be of 7 days and as MTS has no such plans except STV295 I do not like recharge it anytime soon. He started luring me with plans which are crap with FUP of 1GB & then speed throttling. I told him I want speedy connection and MTS 1x network is already congested with voice customers. That time he started fumbling as I think he did not have this technical knowledge, and asked the same question again, when will you recharge? I told not any time soon....


After these 2 calls attended by me, I think MTS is pushing its CC execs for convincing customers for more recharges ! :)

What do you think ?

2 comments:

Mansij said...

similar experience from my side with TATA Photon Plus..

Unknown said...

The blazing fast internet comes with free browsing, which makes you surf your website at leisure on mts mblaze recharge plans. Mblaze offers USB modem with great utility value.